Refund policy

Return & Refund Policy

Last updated: September 20, 2026

At JoAnn's Antiques, LLC, we curate unique historic pieces. Due to the aged nature of antiques, all sales are considered final unless an item is grossly misrepresented.

Misrepresentation Claims If you believe an item was grossly misrepresented, you must contact us within 1–3 days of delivery at info@joannsantiquesllc.com with your order number, a detailed description of the discrepancy, and clear photos of the issue or undisclosed defect. We will review your claim and respond with next steps.

⚠️ Do not ship items back without approval in the form of an email authorization from us. Unauthorized returns will not be accepted.

Condition Documentation All items are professionally video recorded during packaging and shipment as documentation of their condition at the time of dispatch. This recording serves as our record of the item's state prior to shipping and will be referenced in the event of any dispute regarding condition upon arrival.

If a Return Is Approved Items must be shipped back within 7 days of return approval, in the exact condition as when they left our store. Altered, cleaned, or damaged items are ineligible for a refund. The buyer must use a trackable, insured shipping method. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer.

Refunds Approved refunds will be processed to your original payment method within 3–5 business days of receiving and inspecting the returned item.

Questions? Contact us at info@joannsantiquesllc.com

Why We Have This Policy Each piece in our collection is a one-of-a-kind antique with unique characteristics, age-related wear, and natural patina that are part of its history and charm. We take great care to accurately describe and photograph every item so you can make a fully informed purchase.

Before You Buy We encourage you to review all photos, measurements, and descriptions carefully. If you have questions about a specific piece — its condition, provenance, dimensions, or suitability — please contact us before purchasing. We are happy to provide additional photos or information.

Damaged in Transit All shipments are fully insured. In the rare event your item arrives damaged, you must:

1. Document the damage immediately with photos and/or video before unpacking further.
2. Retain all original packaging materials.
3. Contact us directly to file a damage claim.
4. Provide us your documentation as supporting evidence.
5. Await further instructions from us before proceeding.

Contact Us If you have any concerns prior to purchase, please reach out through our Contact form.